WSQ in Service Excellence

Service Excellence is designed to equip learners with the expertise to surpass customer expectations and deliver exceptional experiences professionally.

4.8 (19 rating)
29 students
language
English

$381.50

  • Up to 70% SkillsFuture Subsidies available
  • SkillsFuture Credit, PSEA and NTUC UTAP
  • Beginner Friendly, no background required
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  • 2 Days
    9:00 AM - 5:00 PM
WSQ Singapore Workforce Skills Qualifications

What You Will Learn

  • tik icon Develop a strong understanding of customer behavior, including their needs and expectations.
  • tik icon Respond professionally to customer needs by delivering personalized and tailored services to meet expectations.
  • tik icon Handle challenging situations effectively, including managing difficult customers with appropriate escalation and service recovery techniques.

KNOWLEDGE YOU WILL GAIN

Professional Customer Engagement
Personalized Service Delivery
Customer Behavior Insights
Conflict Resolution Skills
Service Recovery Techniques

Course Fees and DURATION

Service Excellence *formerly known as PGEM + Professional Image*

Course Timings

Day 1                         : 9:00 am – 5:30 pm

Day 2                         : 9:00 am – 4:00 pm & 4:15 pm – 5:45 pm (In-house Assessment)

Full Course Fee

$381.50

After SSG Funding (Singaporeans and PRs ≥ 21 years old)

$206.50

(Eligible for SkillsFuture Credit or PSEA)

After SSG Funding (Singaporeans ≥ 40 years old)

$136.50

(Eligible for SkillsFuture Credit or PSEA)

Entry Requirement

  • tik icon Able to listen, read, write and speak English at WPLN Level 2 or equivalent.
  • tik icon Open to Singaporeans, Permanent Residents (PR), and Foreigners.
  • tik icon Minimum age: 18 years old and above.
  • tik icon Minimum education: Secondary school qualification or higher.
  • tik icon Suitable for new entrants to the Security Industry.
  • tik icon Possess good interpersonal skills.
  • tik icon Applicants who do not meet the above requirements will be required to attend an in-house interview for eligibility assessment.
  • tik icon Certification: WSQ Statement of Attainment issued by SkillsFuture Singapore (SSG).
  • tik icon Registration Deadline: 5 days before course commencement.
  • tik icon Dress Code: Casual attire (collared shirt & long pants / uniform) with covered shoes.

se outcome

  • To demonstrate mastery of the tasks in this course, the participants must be able to do the following within the given time limit and with the materials, tools and equipment supplied:
  • tik icon Clarify the need and purpose of organisational guidelines and to recognise the impact of one’s professional image and persona on the organisation.
  • tik icon Project a professional image and persona to demonstrate the qualities and characteristics of a service professional.
  • tik icon Recognise the diverse range of customers and their needs and expectations.
  • tik icon Create a positive customer experience by offering customised and personalised service in accordance with organisation guidelines.
  • tik icon Demonstrate effective communication skills when interacting with customers.
  • tik icon Empathise with customers’ needs to exceed customers’ expectations to create a positive customer experience.
  • tik icon Demonstrate customer-friendly communication principles in go-the-extra-mile interactions with customers.
  • tik icon Escalate feedback through appropriate channels on areas of improvement to enhance the customer experience.
  • tik icon Seek customer’s feedback on service delivery to improve own performance in providing go-the-extra-mile service.

Upcoming Course Schedule

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Testimonials

★★★★★
Each and every topic has been thoroughly explained, and there are frequent practice exams. The trainer had helped me by providing all of my necessities and by assisting me in acquiring advanced knowledge. The ACCA FIA course that should be taken by everyone.
training
Winnie Lim
ACCA FIA (L2)
★★★★★
I was able to view the financials of any business in a new light thanks to the information shared during the ACCA FIA class. As the class is hybrid, I can study at my own convenience and put the lessons covered into practice thanks to the exercises and the helpful instructors.
acca
Genny Fan
ACCA FIA (L4)
★★★★★
I appreciate how this course has enabled me to advance in my English learning. I’ll definitely need it at work. Sometimes it was tedious, but repetition is the key to learning. To learn a language well, you must be dedicated and persevere. ; -) I will never give up.
acca
Nguyen Vuong
General English
★★★★★
It is the best course if someone is looking for an English course. Besides that, it is TOTALLY WORTH IT if you want to learn English for exams like the IELTS, TOEFL, etc. My fluency has improved, and all the concepts have been clarified. Each of the instructors did an excellent job.
acca
Nguyen Linh
IELTS English
★★★★★
The majority of supply chain concepts are covered in this course in broad strokes. The majority of the lessons effectively illustrate concepts using examples and spreadsheets. I am really impressed and feel like I learned a lot more than I expected from this course. It is WORTH for money.
acca
Wendy Tan
Transportation & Logistics

How to Apply for a Security License

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For more information

Contact us
Acuity Academy
  • Registration No. 201705718M
WSQ Singapore Workforce Skills Qualifications
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Branch Location

Bishan Branch:

BIK 512 Bishan Street 13, #03-526
Singapore 570512

Jurong East Branch:

BIK 135 Jurong Gateway Road, #03-327
Singapore 600135

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